Privacy Policy

1. Introduction
2. Why we Collect your Personal Data
3. Lawful Basis of Processing Data
4. Information Collected and where from
4.1 Special Category Data
5. How long we keep Data for
6. Personal Data Security
7. Individual Rights
8. Consent
9. Cookies
10. Automated Decision Making
11. Third Party Storage and Transfers
11.1 Sharing of Personal Data with Third Parties for Marketing Purposes
12. Transfers Outside of the EEA and UK
13. Complaint process
14. Additional Information
15.0 Policy Review and Amendments

1. Introduction

Conveyancing Store takes the protection of your Personal Data seriously and strictly adheres to the rules laid out by the UK General Data Protection Regulation and other data protection laws.

For the purposes of this Privacy Policy, “Personal Data” is defined as information relating to a living person that can be used to identify that person directly or indirectly.

This Privacy Policy gives you information on how we collect and process your Personal Data through your use of this site https://conveyancingstore.co.uk/ and any data you may otherwise provide to us regarding our products and services.

Our site, and various items of correspondence sent to you, may contain links to other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any Personal Data to these websites.

2. Why we Collect your Personal Data

We collect your Personal Data for one or more of the following purposes:

To provide you with a quote for the services you request
To contact you if you raise an inquiry with us, via our “Contact us” page
To refer your enquiry and/or quotation request to one of our third-party vendors
To send marketing communications
To provide you with information that you request
To share with third-party service providers for their marketing purposes

3. Lawful Basis of Processing Data

We collect and process Personal Data about you when the law allows us to, such as when:

the data subject (you) has given consent to the processing activity taking place, or
the processing is necessary for the performance of a contract, or
the processing is necessary for compliance with a legal obligation to which the controller is subject, or
the processing is necessary for the purpose of the legitimate interest pursued by us, our panel members or affiliated third-party service providers

Determination of legitimate interest is a three step process as follows:

The purpose test – to identify the legitimate interest

Necessity test – to consider if the processing is necessary for the purpose identified

Balancing test – to consider the individual’s interests, rights or freedoms and whether these override the legitimate interests identified

4. Information Collected and where from

We collect information from you when you communicate with us, request a quote from us, or use any of our services. During any of these interactions, we may ask you to provide us with information that can be used to contact or identify you. Personal Data that we may collect, store and use include:

Full name
Date of birth
Contact number
Email address
Transaction address (including postcode)
Audio recordings of phone calls

4.1 Special Category Data

We do not collect any special category data from you or any third parties.

5. How long we keep Data for

Conveyancing Store retains your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

6. Personal Data Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Your Personal Data is securely stored by our service provider, on dedicated hosted servers within an ISO27001 certified tier-3 data centre in the UK, which is also SSL secure.

We will ensure your data is secured in accordance with our obligations under the UK’s data protection laws. We have in place technical and organisational measures to ensure data is secure and to prevent your Personal Data from being accessed in an unauthorised way, altered or disclosed. We also have a robust access control policy in place which limits access to your Personal Data to those employees, contractors and other third parties who only have a business need to know.

We will ensure that all employees have had information security and data protection training. If you would like more details of the security we have in place, please see “additional information”, section 14 of this policy.

7. Individual Rights

In this section, we have summarised the rights that you have under General Data Protection Regulation. Some of the rights are complex, and not all the details have been included in our summaries. Accordingly, you should read the relevant laws and guidance from the regulatory authorities for a full explanation of these rights.

Your principal rights under General Data Protection Regulation are:

Right to Object
Right of Access
Right to be Informed
Right to Rectification
Right to Erasure
Right to Restrict Processing
Right to Data Portability
Right related to Automated Decision Making including Profiling

The right of objection
You can exercise these rights if:

Processing relies solely on legitimate interest
Processing is for scientific or historical research
Processing includes automated decision making and profiling when not necessary
Processing is for direct marketing purposes

The right of access
You or any third-party acting on your behalf with your authority may request a copy of the Personal Data we hold about you without charge.
We will ask to verify your identity or request evidence from the third-party that they are acting on your behalf before releasing any Personal Data we hold about you.

The right to be informed
We are required, to provide clear and transparent information to you about how we process your Personal Data. This Privacy Policy addresses this right.

The right of rectification
If you believe the Personal Data we hold about you is incorrect or incomplete, you have the right to correct this and you may exercise this right along with the right to restrict processing until these corrections are made.

The right to erasure
If there is no legal basis or legitimate reason for processing your Personal Data, you may request that we erase it.

The right to restrict processing
You may ask us to restrict the processing of your Personal Data. This means we will still hold it but not process it. This is a conditional right which may only be exercised when:

Processing is unlawful
We no longer need the Personal Data, but it is required for a legal process
You have exercised your right to object to processing and require processing to be halted while a decision on the request to object is made
If you are exercising your right to rectification

The right to data portability
You can request that your Personal Data is transferred to another Controller or Processor in a machine-readable format if:

Processing is based on consent
Processing is by automated means (i.e. not paper based)
Processing is necessary for the fulfilment of a contractual obligation

Rights relating to automated decision making including profiling
You have the right to object to the processing of your Personal Data in certain circumstances.

In other cases, we may continue processing your Personal Data if we have a compelling reason for doing so.

If you have any question about these rights, please see “additional information”, section 14 of this policy.

Where you have given consent for processing Personal Data you have the right to withdraw this consent at any time, but this will not affect the lawfulness of processing based on consent before its withdrawal.

9. Cookies

Our website uses cookies. Please see our Cookies Policy for full details of the cookies used

10. Automated Decision Making

Your Personal Data is not used in any automated decision making (a decision made solely by automated means without any human involvement) or profiling (automated processing of Personal Data to evaluate certain conditions about an individual).

11. Third Party Storage and Transfers

All third parties are required to protect Personal Data in accordance with prevailing UK General Data Protection Regulations. We may share or store data with several or all of the following categories of recipients:

Cloud providers
Web analytics and search engine provider to ensure the continued improvement and optimisation of our website
Our third-party vendors
Third-party service providers who offer additional products or services

As part of our services, Conveyancing Store will share your Personal Data with third-party service providers for marketing purposes. This will include the data that you provide to us when completing the form on our website, or during interactions with our service providers and designated affiliates. For further information on the Personal Data categories we collect, please refer to section 4 of this policy.

The manner in which third parties may communicate with you includes, but is not limited to, telephone calls, text messaging, email and WhatsApp.

We want to ensure you that we take all necessary safeguards to protect your data during this process. These safeguards are implemented to ensure the security and confidentiality of your Personal Data, in compliance with the applicable laws, including GDPR and PECR.

If you wish to opt out from sharing your Personal Data with our third parties, you can contact us using the contact information in section 14 of this Privacy Policy.

12. Transfers Outside of the EEA and UK

Conveyancing Store does not share any Personal Data outside of the EEA however, should this change, any Personal Data transferred will be treated with the highest security standards to protect as required by the Data Protection laws.

Should Personal Data be transferred outside of the EEA to a country without an adequacy decision, we will ensure appropriate safeguards are in place prior to the transfer. These could include:

Standard Contractual Clauses + UK addendum
International Data Transfer Agreement
Binding Corporate Rules
An exception as defined in Article 49 of the EU GDPR

For more information about transfers and safeguarding measures, please contact us using the information in section 14.

13. Complaint Process

We take any complaints about our collection and use of Personal Data seriously.

If you think that our collection or use of Personal Data is unfair, misleading, or inappropriate, or have any other concern about our data processing, please raise this with us in the first instance.

To make a complaint, please contact us via email on [email protected]

Alternatively, you can contact us:
By Post: Warren Bruce Court, Warren Bruce Rd, Trafford Park, Manchester M17 1LB
By Phone: 0203 330 0368

Alternatively, you can make a complaint to the Information Commissioner’s Office:
By Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
By Website: Click Here
By Email: Click Here
By Phone: 0303 123 1113 (Local rate) or 01625 545 745 (National rate)

14. Additional Information

Your trust is important to us. That is why we are always available to talk with you at any time and answer any questions concerning how your data is processed. If you have any questions that could not be answered by this privacy policy or if you wish to receive more in-depth information about any topic within it, please contact us via email on [email protected]

15. Policy Review and Amendments

We keep this Policy under regular review. This Policy was last updated on 27/11/2024.

We reserve the right to update this Privacy Policy at any time. We may also notify you in other ways from time to time about the processing of your Personal Data.